Returns & Exchanges
At Kizik, we want you to love your hands-free shoes, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in its original packaging. Our goal is to ensure you find the perfect fit and style for your everyday convenience.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is submitted, download and print the prepaid shipping label provided via email.
Package Your Shoes
Place the unworn shoes back in their original box and secure them inside a shipping mailer with the new label attached to the outside.
Drop Off and Track
Drop off your package at the designated carrier location; your refund or exchange will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing